Last updated on 02 September 2022
We at the Synergy group i.e. SynergyConnect Data Innovations Pvt. Ltd. and its subsidiaries (“the Company/Synergy/Synergy Connect/We/Us”) are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.
This Privacy Policy explains how we collect, use, process and disclose information about you. By using our website/app and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”) in addition to our Terms of Use. We encourage you to read this Privacy Policy regarding the collection, use, and disclosure of your information from time to time to keep yourself updated with the changes & updated that we make to this Policy.
This Privacy Policy describes our privacy practices for all websites, products and services that are linked to it.
The following information is collected by or on behalf of our client Swades Foundation.
When you start using the Swades App, we ask you to provide certain information as part of the registration process, and in the course of your interface with the Swades App. We will collect this information through various means and in various places through the Swades App, including account registration forms, contact us forms, or when you otherwise interact with Synergyconnect including at customer support.
At the time of registration, we ask for the following personal information. Name (First Name, Last Name); Mobile Number; Email ID; Date of Birth;.
information you've shared with us through device settings, such as GPS location, camera access, photos and Related metadata [ For example, if you give us permission to access your device's camera roll, we collect metadata. This metadata is from and about your photos and videos, and includes the date and time they were made. We use this to do things such as remind you when you have new photos to upload.]
Pursuant to the services consumed by You from time to time, we may explicitly seek additional information including AADHAR details and any other governmental identification numbers or documents.
We will also maintain a record of the information you provide to us when using customer support services. we do not provide this information to any third party, or utilize the same for any purposes not set out hereunder.
when you visit our app, we may log certain information such as mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We will also collect information about actions you take while visiting our website/app.
We maintain some records of users who contact us for support, for the purpose of responding to such queries and other related activities. However, we do not provide this information to any third party, or utilize the same for any purposes not set out hereunder.
We may use, store and process the information provided by you to (1) improve the services offered through the Swades App, (2) create and maintain a trusted and safe environment on Swades App(such as complying with our legal obligations and compliance with our policies) and (3) provide, personalise, measure and improve our products and services.
The information collected through different channels, allows us to collect statistics about our app usage and effectiveness, personalise your experience whilst you are on our app,as well as customize our interactions with you and to enhance the scope of the App Services. The following paragraphs describe in more detail how we use your personal information.
Any information provided by you will be used for creating and updating your account and processing your data(s) or for any other purposes for which you have granted access to such information to us, based on your interaction with the Swades App.
We may use the information collected to perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving the App Services.
In order to expand the scope of our services, we may from time to time, seek additional information from you. Any such collection of additional information and documents shall be subject to an explicit & purpose specific consent sought from all Users.
We may use your personal information. We may share such information, with our advisors and providers for a seamless experience for you.
We may use the information to create and maintain a safe environment and use the same to detect and prevent fraud, span, abuse, security incidents and other harmful activity.
We use the information we collect (including recordings of customer support calls) to assist you when you contact our customer support services to investigate and resolve your queries, monitor and improve our customer support responses. Certain online transactions may involve us calling you. This may also involve online chats. Please be aware that it is our general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
We intend to protect your personal information and to maintain its accuracy as confirmed by you. We implement reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorised access, use, and disclosure. For example, we encrypt all sensitive personal information when we transmit such information over the internet.
We blend security at multiple steps within our products with state of the art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allows us defend our systems ranging from low hanging issue up to sophisticated attacks.
We are committed to protecting your data as if it were our own. If you are a security enthusiast or a researcher and you have found a possible security vulnerability on Synergyconnect products, we encourage you to report the issue to us responsibly. You could submit a bug report to us at info@synergyconnact.in.in with detailed steps required to reproduce the vulnerability. We shall put best of our efforts to investigate and fix the legitimate issues in a reasonable time frame, meanwhile, requesting you not to publicly disclose it.
We use data collection devices such as “cookies”, etc. on certain parts of the App to help analyse the App Services, user interaction with the App, measure promotional effectiveness, and promote trust and safety. For the sake of clarity, “cookies” are small files placed on your device hard-drive/storage that assist us in providing the services offered through the App. Please be informed that we offer certain features via the App that are only available through the use of a “cookie”.
We also use cookies to allow you to enter a particular password less frequently during a session. Cookies also help us obtain information that assists us in curating the Services more targeted to your interests. You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the app and you may be required to provide a password more frequently during a session.
Synergyconnect reserves the right to change this policy from time to time. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for latest information on our privacy practices.
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our “Contact Us” page or at info@synergyconnact.in.In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online and you wish to obtain a copy of particular information you provided to us, or if you become aware the information is incorrect and you would like us to correct it, please contact us immediately.
Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to ascertain your identity and to help us to respond to your request. We will contact you within 30 days of your request.
We collect and receive information from and about the different devices [These devices include phones and other web-connected devices.] you use and how you use them.
Device information we collect and receive includes: The device and software you're using, and other device characteristics.
What device you're using and other device characteristics We collect device information such as: The type of device, Details about its operating system, Battery level, Signal strength, Available storage, Browser type, and file names
What you're doing on your device, such as whether our app is in the foreground or if your mouse is moving (which can help tell humans from bots)
Identifiers that tell your device apart from other users' devices, including Family device IDs.
Device signals include GPS & Wi-Fi signals.
information you've shared with us through device settings, such as GPS location, camera access, photos and Related metadata [ For example, if you give us permission to access your device's camera roll, we collect metadata. This metadata is from and about your photos and videos, and includes the date and time they were made. We use this to do things such as remind you when you have new photos to upload.]
Information from cookies and similar technologies.
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